How to Contact RxTechExam Support

Email Us

RxTechExam’s loving and knowledgeable Support Team provides fast, friendly help via email during US business hours and provide limited support during weekends and holidays (see more info below).

RxTechExam does not offer phone support. (Please don’t trust any phone numbers you find on the Internet.) Why? Phone support requires substantial staffing expenses. It’s is not very efficient for the type of technical support we offer, which usually involves exchanging web links, or mathematical operations. Focusing on email support allows us to efficiently serve our students, while keeping costs down, which is one of the reasons why RxTechExam is so inexpensive compared to other pharmacy technician programs.

Initial Response Times

When you contact us, you can expect a first response within these timeframes. All times are in U.S. Eastern.

  • Live support from Monday until Friday at 5 p.m.
  • First response in 4 hours or less during these times

TIP: You must contact us from the email address associated with your RxTechExam account. Reaching directly to your course instructor ensures that we will respond as quickly as humanly possible.

Follow-up response rate

Because the first response may open a can of technological worms, follow-up responses sometimes take longer. Student questions always get priority.

Especially tricky issues may need to be reassigned to a support specialist. Our specialists will resolve your issue as swiftly as possible, but that could take up to a few days, especially if your issue requires input from RxTechExam developers.

You are welcome to reply to any open case to request an update.


We provide limited support over the following U.S. holidays:

  • Memorial Day (last Monday in May)
  • Independence Day (July 4th, observed on the nearest business day)
  • Labor Day (first Monday in September)
  • Thanksgiving Holiday (fourth Thursday in November, and the Friday thereafter)
  • Christmas Eve and Day (December 24th and December 25th)
  • New Year’s Eve and Day (December 31st and January 1st)

Send Feedback

If you have a question that was not answered here, please contact your course instructor or send our friendly support team a note via our handy Contact Form. Your feedback helps us continue to work better for you.

PTCB Secrets: 5 Tricks to Easily Pass the Exam – In Just a Few Weeks

1. Master Pharmacy Calculations – “Like Riding a Bike” – 17.5% of the Exam

To say that Pharmacy math is the most difficult aspect of the PTCB Exam, isn’t an overstatement. If math isn’t your strong suit, you’re going to need to put in some work to make sure that you are prepared. As a Pharmacy Technician Instructor, calculations are my favorite subject to teach. In middle school and high school, you were probably taught some things that you haven’t used since. Many of the students that I have taught over the years told me on Day One that this is what they fear the most. The math skills you need to pass the Pharmacy Technician Certification Exam require memorization, problem solving, and your ability to adapt. After just a few weeks practicing those techniques you’ll find it’s just like riding a bike.

2. Know the Top 100 Drugs – 13.75% of the Exam

Many schools and Pharmacy Tech Programs will have you believe you need to know the top 200 drugs. Doesn’t sound too tough right? Well what do they mean by “know”? The PTCB Exam tests your ability to recognize and have memorized the brand name, generic name, indication, classification, schedule, and interactions. That’s SEVEN pieces of information for each of those 200 drugs?!?!? If you haven’t mastered calculations yet, let me help you: 7 x 200 = 1400 pieces of information! Because it’s likely you won’t be able to hold on to that much information as well as everything else that you need to know, it’s our recommendation you focus on memorizing the Top 100 Drugs. But that’s still 700 pieces of information right? Well, yes, but who said this was going to be easy? An additional step that you can take, that will dramatically decrease the amount of time necessary for all of that memorization, is to group those medications by class. For instance, medications ending in –zepam and –zolam are benzodiazepines, they are used for anxiety, are schedule IV, and all interact with opiates, alcohol, and MAOI’s. Lastly, don’t spend too much time focusing on all of the interactions between medications, ultimately that is the Pharmacist’s Job and even they have a computer program that identifies drug interactions and contraindications.

3. Concentrate on Federal Pharmacy Law – 12.5% of the Exam

The PTCB Exam is a national exam, not specific to any state. Most states have additional regulations and laws that apply to the practice of pharmacy. State Laws and regulations are not tested on the Pharmacy Technician Certification Exam. What is specifically tested is your ability to recognize major laws and their impact on the practice of Pharmacy on a national level. You should know how to handle a recall, what to do with hazardous waste, infection control, repackaging requirements, and about Restricted Drug Distribution Programs.

4. Accuracy is King – Medication Safety – 12.5% of the Exam

Last November, the Pharmacy Technician Certification Board restructured their exam and put a specific emphasis on Medication Safety. If you’re already certified as a Pharmacy Tech, you probably know that now, you are required to obtain a continuing education unit each re-certification period on Medication Safety. There have been too many (granted one is too many) incidents where lack of training, lack of regulation, and sheer oversight have led to some pretty terrible consequences for patients. More than 100,000 Americans die each year of adverse drug reactions – Journal of the American Medical Association. The ability of a Pharmacy Technician to prevent errors assists the Pharmacist tremendously. Many medications have very similar names like glipizide & glyburide. Others have a different release structure like Depakote ER & Depakote DR. Some medications have a large number of drug-drug interactions and/or contraindications, those are known as “high risk” medications and should garner additional attention on your part.

5. – 100% Money-Back-Guarantee

We, here at RxTechExam, take a lot of pride in the online course that we have created. We’ve practiced in pharmacy for decades, and we’ve helped hundreds of people pass the PTCB Exam. There is a huge amount of material that you must know to pass the national exam, and you can learn it right here, at your own pace, on your schedule, from the comfort of home. Don’t waste your time and money at a local school or career college. Don’t take out student loans. Our courses are reasonably priced and our money-back guarantee assures you that if you don’t pass the Pharmacy Technician Certification Exam, you don’t pay! What are you waiting for? Start studying today!